gu10 Privacy Policy — Protecting Your Personal Data
Your privacy is our priority. This policy clearly explains how gu10 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Effective date: 1 January 2026. This policy applies to all gu10 platform users in Malaysia.
1. Information We Collect
To provide a complete and secure service, gu10 collects several categories of information from users. This information is gathered during registration, platform use and interactions with our services.
Account Information
During registration, we collect your username, email address, registered phone number and encrypted password. This information is required to verify your identity and enable secure access to your gu10 account.
Payment Information
Gu10 processes transactions in Malaysian Ringgit (RM / MYR). We record transaction details including deposit amounts, dates, and payment methods used (such as TNG eWallet or online banking). We do not store your credit card numbers or full bank account details — payment processing is handled through secure, third-party payment providers.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, screen resolution, and access times. This helps us ensure the platform runs smoothly across different devices, particularly the smartphones used by the majority of our Malaysian users.
Usage Data
We also record in-platform activity such as games played, betting markets selected, session duration, and interactions with platform features. This data is used to improve the user experience and maintain platform integrity.
2. How We Use Your Information
Gu10 uses the information collected for legitimate and clearly defined purposes. We do not sell or rent your personal data to any third party for marketing purposes. Your information is used to:
- Managing your account — enables secure login, processes deposits and withdrawals in MYR, and maintains your transaction records.
- Providing platform services — delivers games, processes bets, updates your account balance, and provides access to all gu10 features.
- Service communications — sends important notifications about your account, transaction confirmations, and relevant policy updates.
- Security & Fraud Prevention — detects suspicious activity, verifies user identity, and protects platform integrity against misuse.
- Platform improvements — analyses aggregated usage patterns to improve the interface, technical performance, and overall user experience.
- Legal compliance — to comply with applicable Malaysian legal and regulatory requirements when necessary.
3. Cookies & Tracking Technologies
The gu10 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — keeps you logged in while using the platform and saves your current session preferences.
- Preference cookies — saves your language settings, layout and display preferences so you don't have to reconfigure them every time.
- Analytics cookies — helps us understand how users interact with the platform for technical improvement purposes.
- Security cookies — helps detect and prevent fraudulent activity and unauthorised access.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some gu10 platform features.
4. Data Storage, Security & Information Sharing
Data Storage & Protection
All gu10 user data is stored on servers protected with SSL (Secure Socket Layer) encryption. Access to your personal data is restricted to gu10 staff who require it solely for service operations. Your account password is stored in hashed form and cannot be read by anyone, including our internal team.
Your data is retained for as long as your account is active or as required to meet legal obligations. When an account is closed at the user's request, personal data will be deleted or anonymised within a set timeframe, except where data must be retained for legal or security reasons.
Third-Party Sharing
Gu10 does not sell, rent or share users' personal information with third parties for marketing purposes. We only share data in the following circumstances:
- Payment providers — information required to process your MYR deposits and withdrawals is shared with verified, secure third-party payment providers.
- Legal requirements — where required by court order, Malaysian law or the relevant authorities.
- gu10 rights protection — in cases of fraud, platform misuse, or illegal activity that requires investigation or reporting to the relevant authorities.
5. User Rights & How to Contact Us
Right of Access, Correction & Erasure
As a gu10 platform user, you have the following rights regarding your personal data:
- Right of Access — you may request a copy of the personal data we hold about you at any time.
- Right to Correction — if your information is inaccurate or incomplete, you can request a correction through your account settings or by contacting our customer support.
- Right to Erasure — you may request deletion of your personal data upon account closure, subject to any applicable legal retention obligations.
- Right to Object — you may object to the processing of your data for specific purposes by contacting us directly.
Changes to This Privacy Policy
Gu10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
Contact Us
For any privacy or personal data enquiries, requests, or complaints, please contact the gu10 team via:
Email: [email protected]
We will endeavour to respond to all privacy-related requests within 7 business days. For general questions about the platform, you may also refer to Frequently Asked Questions us.
Play with Peace of Mind at gu10
Your personal data is protected with SSL encryption. Register an account or log in now and enjoy a safe entertainment experience in Bahasa Melayu.